TofuSecret Delivery Policy
Standard Delivery
Q. Do you offer free standard shipping?
Yes
Use Code: SK2FEVER
Q. Generally, how long does it take for standard delivery service？
*Please understand that shipping time is out of our control, some of the countries’ local custom might be taking a longer time to release shipments.
Standard Delivery (As of September 2020) – Taken Time
| Shipping Date | Destinations | *Taken Time (Shipments may take longer time to deliver if they are randomly picked and checked by local customs, or any other unforeseeable circumstances) |
| 1 Sep 2020 Onwards | America – USA, Mexico | 4-10 working days |
| 4 Sep 2020 Onwards | Australia | 4-10 working days |
| 4 Sep 2020 Onwards | Europe
Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Luxembourg, the Netherlands, Norway, Poland, Portugal, Serbia, Slovenia, Spain, Sweden, Switzerland, Turkey |
4-10 working days |
| Available All Time | Asia
China, Indonesia, Macao, Malaysia, the Philippines, Singapore, Thailand, and Vietnam |
2 – 5 working days |
Others (Including Italy, Canada, New Zealand, Ireland, Brazil, UAE, UK)
It may take 2-10 weeks or more to deliver (if you choose standard delivery, we ship your package with post service surface shipping. Due to the pandemic outbreak, flights have been canceled and the post office will have to deliver via surface shipping. It, therefore, takes 1-2 months to reach the destinations. ).
Standard delivery to the UK may take approx. 30 – 60 business days excl. Processing Time.
If you need fast delivery service, please select express delivery.
Standard Delivery – Airfreight Service Resumption on Key Destinations (As of 1 September 2020)
| Continent | Airfreight Service Resumption on Key Destinations (As of 1 September 2020) |
| Europe | Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Luxembourg, the Netherlands, Norway, Poland, Portugal, Serbia, Slovenia, Spain, Sweden, Switzerland, Turkey, |
| Asia | China, Indonesia, Macao, Malaysia, the Philippines, Singapore, Thailand, and Vietnam |
| North America | United States |
| Central and South America | Mexico |
| Oceania | Australia |
*TofuSecret owns the final and absolute right to decide the shipping option for each order without having to inform customers in advance.
Standard Delivery (Orders Before September 2020*) – Taken Time
| Shipping Date | Destinations | Taken Time |
| On or Before 31 Sep 2020 | USA, Mexico | It may take 2-10 weeks to deliver (if you choose standard delivery, we ship your package with post service surface shipping. Due to the pandemic outbreak, flights have been canceled and the post office will have to deliver via surface shipping. It, therefore, takes 1-2 months to reach the destinations. ). |
| On or Before 3 Sep 2020 | Australia & New Zealand | It may take 2-10 weeks to deliver (if you choose standard delivery, we ship your package with post service surface shipping. Due to the pandemic outbreak, flights have been canceled and the post office will have to deliver via surface shipping. It, therefore, takes 1-2 months to reach the destinations. ). |
| On or Before 3 Sep 2020 | Europe
Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, the Netherlands, Norway, Poland, Portugal, Serbia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom |
It may take 2-10 weeks to deliver (if you choose standard delivery, we ship your package with post service surface shipping. Due to the pandemic outbreak, flights have been canceled and the post office will have to deliver via surface shipping. It, therefore, takes 1-2 months to reach the destinations. ). |
| Until today | Other countries
(Canada, Italy Ireland, UAE, All Middle Eastern, South American countries) |
It may take 1-3 months or more to deliver (if you choose standard delivery, we ship your package with post service surface shipping. Due to the pandemic outbreak, flights have been canceled and the post office will have to deliver via surface shipping. It, therefore, takes 1-2 months to reach the destinations. ). |
* On or Before 3 Sep 2020 (For Australia, New Zealand, USA, Mexico, Canada, Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, the Netherlands, Norway, Poland, Portugal, Serbia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom)
** Until today (For Italy Ireland, UAE, All Middle Eastern, South American countries)
We cannot absolutely guarantee the delivery time, but if you have a special request, please let us know and we will do our best to meet your requirement.
Please find charges and taken time in the Table below. (This is the estimated delivery time required under normal circumstances. In particular, please note the above announcement)
All charges in tables refer to standard prices. Please remember that as long as you spend the specified amount, you will be entitled to free delivery service.
Use Code: SK2FEVER
| Region | Destinations | Charges (Local Currency) |
Taken Time (Working Days |
| Asia | Philipines | 410 ₱ | 7-10 |
| Asia | Philipines | 410 ₱ | 7-10 |
| Malaysia | RM 29 | 7-10 | |
| Thailand | 250 ฿ | 7-10 | |
| Singapore | S$10 | 7-10 | |
| India | 930 ₹ | 7-10 | |
| Indonesia | 95,540 Rp | 7-10 | |
| Oceania | Australia | AU$15 | 7-10 |
| New Zealand | NZ$14 | 7-10 | |
| Middle East | UAE | 59 AED | 9-13 |
| America | Canada | CA$15 | 30-60 |
| US | $9 | 7-10 | |
| Mexico | MX$270 | 7-10 | |
| Brazil | R$ 55 | 7-10 | |
| Chile | CLP 12,490 | 11-13 | |
| Europe | Belgium | 12€ | 7-10 |
| Germany | 10€ | 7-10 | |
| France | 9€ | 7-10 | |
| Netherlands | 10€ | 7-10 | |
| UK | £9 | 7-10 | |
| Italy | 15€ | 7-10 | |
| Ireland | 12€ | 7-10 | |
| Denmark | 81 kr. | 7-10 | |
| Finland | 12€ | 7-10 | |
| Spain | 10€ | 7-10 | |
| Poland | 12€ | 7-10 | |
| Croatia | 110 kn | 4-6 | |
| Romania | 69 lei | 4-6 | |
| Montenegro | 38€ | 40-80 |
*Countries not listed above will be charged USD 18.00 for normal shipping service.
Important notice about Tracking for Standard Delivery
If the shipping fee is less than 2 US dollars for standard delivery and the total order amount is less than 30 US dollars, the post office will not provide a tracking number (not applicable to the free shipping discount for reaching a certain order amount).
Import Duty, Tax, and VAT
For information about customs, import duties, etc., please inquire with your local customs department.
TofuSecret will not be liable with import duty, taxes, packages conficated or held by customs.
Shipping Partners
For Express Shipping, we use Aramex, USPS, Royal Mail, Canada Post, S.F.Express, HK Post, FedEx, DHL or UPS. We’ll provide a tracking number so that you can estimate her arrival date and time. TofuSecret has the final and absolute right to decide the courier option.
For Standard Shipping / Regular Shipping, we use HK Post and HK Post has the right to choose which way to ship your packages and which third party courier to deliver the package in your country. Tracking number will be provided.
Unconditional Return Policy
In the case that there is something wrong with your purchase (e.g. damaged during shipment, wrong item/type/shade/etc), kindly inform Customer Service before returning the item. Otherwise, your request will not be processed.
- Product return request must be made within 7 working days from date received.
- Damaged items must be returned together with their original box and receipt.
- Items bought from promotional events (e.g. Anniversary, CyberSale or X’MAS) are not eligible for return and exchange.
If you do not receive your shipment after 2 weeks, please get in touch with us and we will investigate.
Kindly inform Customer Service before returning the item otherwise the request will not be processed.
Please provide the return parcel tracking number for all items.
If the package is unable to deliver due to any of the following factors, the customer is responsible for the shipping fee and TofuSecret is entitled to deduct the cost of shipping from the refund amount:
- Wrong address
- Wrong telephone number
- No telephone number provided by receiver / customer
- The delivery man is unable to reach the receiver / customer
- Receiver / customer is not known at address
- Receiver / customer does not pick up the package
- Receiver / customer refuses to accept the package
- Tracking record Shows that the item has been delivered but the receiver / customer claims that it has not been delivered (and the receiver / customer must file with the shipping company with investigation result to prove that the item has been lost)
TofuSecret is entitled to charge an administration fee of US$10 if the package(s) is (are) returned due to any of the above reasons and the buyer requires a refund.
TofuSecret reserves the right not to refund the orders until the packages have been returned to TofuSecret in good conditions （Returned full and unused).
Cost of Reshipping
If the package is returned due to any of the following factors, the customer is responsible for the re-shipping fee:
- Wrong address
- Wrong telephone number
- No telephone number provided by receiver / customer
- The delivery man is unable to reach the receiver / customer
- Receiver / customer is not known at address
- Receiver / customer does not pickup the package
- Receiver / customer refuses to accept the package
- Tracking record Shows that the item has been delivered but the receiver / customer claims that it has not been delivered (and the receiver / customer must file with the shipping company with investigation result to prove that the item has been lost)
You can choose to have either a prorated refund to your TofuSecret Account or exchange for an item of equal value. And extra expenses caused by return of goods, such as postage, will be paid by Tofu Point.
For more information, please inquire at the Live Chat below or email us at [email protected].
If the total amount of a single order after the refund is less than the amount required for free shipping, TofuSecret is entitled to deduct the cost of shipping from the refund amount.
