Free Standard Shipping over US$35
Free Standard Shipping over AU$47
Free Standard Shipping over €126
Free Standard Shipping over €72
Free Standard Shipping over R$203
Free Standard Shipping over B$61
We ship to Canada! 🇨🇦 
Free Standard Shipping over CLP$45,617
Free Standard Shipping over ¥194
Free Standard Shipping over Kn284
Free Standard Shipping over Kč965
Free Standard Shipping over DKK438
Free Standard Shipping over €38
Free Standard Shipping over €38
Free Standard Shipping over €29
Free Standard Shipping over €29
Free Standard Shipping over €38
Free Standard Shipping over HK$194
Free Standard Shipping over Ft12,032
Free Standard Shipping over ISK5,573
Free Standard Shipping over ₹2,970
Free Standard Shipping over Rp433,413
We ship to Ireland / Éireann! 🇮🇪
Free Standard Shipping over ₪113
 We ship to Italy / Italia! 🇮🇹 
Free Standard Shipping over ¥3,285
Free Standard Shipping over €38
Free Standard Shipping over €38
Free Standard Shipping over €34
Free Standard Shipping over HK$233
Free Standard Shipping over RM127
Envío estándar gratuito a partir de Mex$794
Free Standard Shipping over €38
Free Standard Shipping over €38
Free Standard Shipping over NZ$50
Free Standard Shipping over NOK568
Free Standard Shipping over ₱1,506
Free Standard Shipping over PLN577
Free Standard Shipping over €34
Free Standard Shipping over L186
Free Standard Shipping over ₽2,561
Free Standard Shipping over SG$41
Free Standard Shipping over ₩34,299
Free Standard Shipping over €34
Free Standard Shipping over CHF86
Free Standard Shipping over TW$837
Free Standard Shipping over ฿986
We ship to United Arab Emirates 🇦🇪!
Free Standard Shipping over £25
Free Standard Shipping over ₫688,787
We ship to Qatar🇶🇦! Free Standard Shipping over US$48
We ship to Saudi Arabia / المملكة العربية السعودية 🇸🇦!  
Nosotros enviamos a Argentina🇦🇷! Free Standard Shipping over US$48.
Free Standard Shipping over SEK385
6% OFF On All SK-II Products  Use Code: SK2FEVER

Delivery Policy

TofuSecret Delivery Policy

Standard Delivery

Standard / Expedited Delivery

Q. Do you offer free standard /Expedited shipping?

Yes

Free Standard Shipping over US$35
Free Standard Shipping over AU$47
Free Standard Shipping over €126
Free Standard Shipping over €72
Free Standard Shipping over R$203
Free Standard Shipping over B$61
We ship to Canada! 🇨🇦 
Free Standard Shipping over CLP$45,617
Free Standard Shipping over ¥194
Free Standard Shipping over Kn284
Free Standard Shipping over Kč965
Free Standard Shipping over DKK438
Free Standard Shipping over €38
Free Standard Shipping over €38
Free Standard Shipping over €29
Free Standard Shipping over €29
Free Standard Shipping over €38
Free Standard Shipping over HK$194
Free Standard Shipping over Ft12,032
Free Standard Shipping over ISK5,573
Free Standard Shipping over ₹2,970
Free Standard Shipping over Rp433,413
We ship to Ireland / Éireann! 🇮🇪
Free Standard Shipping over ₪113
 We ship to Italy / Italia! 🇮🇹 
Free Standard Shipping over ¥3,285
Free Standard Shipping over €38
Free Standard Shipping over €38
Free Standard Shipping over €34
Free Standard Shipping over HK$233
Free Standard Shipping over RM127
Envío estándar gratuito a partir de Mex$794
Free Standard Shipping over €38
Free Standard Shipping over €38
Free Standard Shipping over NZ$50
Free Standard Shipping over NOK568
Free Standard Shipping over ₱1,506
Free Standard Shipping over PLN577
Free Standard Shipping over €34
Free Standard Shipping over L186
Free Standard Shipping over ₽2,561
Free Standard Shipping over SG$41
Free Standard Shipping over ₩34,299
Free Standard Shipping over €34
Free Standard Shipping over CHF86
Free Standard Shipping over TW$837
Free Standard Shipping over ฿986
We ship to United Arab Emirates 🇦🇪!
Free Standard Shipping over £25
Free Standard Shipping over ₫688,787
We ship to Qatar🇶🇦! Free Standard Shipping over US$48
We ship to Saudi Arabia / المملكة العربية السعودية 🇸🇦!  
Nosotros enviamos a Argentina🇦🇷! Free Standard Shipping over US$48.
Free Standard Shipping over SEK385
6% OFF On All SK-II Products  Use Code: SK2FEVER

Q. Generally, how long does it take for standard / Expedite delivery service?

*Please understand that shipping time is out of our control, some of the countries’ local custom might be taking a longer time to release shipments.

Standard / Expedited Delivery (As of September 2020) – Taken Time

Shipping Date Destinations *Taken Time (Shipments may take longer time to deliver if they are randomly picked and checked by local customs, or any other unforeseeable circumstances)
1 Sep 2020 Onwards America – USA, Mexico 6-14 working days
4 Sep 2020 Onwards Australia 6-14 working days
4 Sep 2020 Onwards Europe

Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Luxembourg, the Netherlands, Norway, Poland, Portugal, Serbia, Slovenia, Spain, Sweden, Switzerland, Turkey, UK

 6-14 working days
Available All Time Asia

China, Indonesia, Macao, Malaysia, the Philippines, Singapore, Thailand, and Vietnam

2 – 5 working days

Others Countries (Including Italy, Canada, New Zealand, Ireland, Brazil, UAE): Standard / Expedited delivery to these countries may take 1-3 months or more to deliver (if you choose standard / Expedited delivery, we ship your package with post service surface shipping. Due to the pandemic outbreak, flights have been canceled and the post office will have to deliver via surface shipping. It, therefore, takes 1-2 months to reach the destinations. ).

*TofuSecret owns the final and absolute right to decide the shipping option for each order without having to inform customers in advance.

We cannot absolutely guarantee the delivery time, but if you have a special request, please let us know and we will do our best to meet your requirement.

Express Delivery

Express Delivery

But if you prefer speedy delivery, please find charges in the Table below. (only for the time of delivery, not including the processing time before delivery)

*This is the estimated delivery time required under normal circumstances. There is a possibility of delay.  In particular, please note the above announcement.

Region Charges#
(Local Currency)
Taken Time*
(Working Days)
Asia Philipines 960 ₱ 2-3
Malaysia RM 65 1-3
Thailand 460 ฿ 2-3
Singapore $19 1-3
India 1920 ₹ 2-3
Indonesia 245,670 Rp 2-3
Oceania Australia Depends on weight 4-5
New Zealand Depends on weight 4-5
Middle East UAE Depends on weight 2-3
America Canada Depends on weight 2-3
US Depends on weight 2-3
Mexico Depends on weight 2-3
Brazil Depends on weight 3-5
Chile Depends on weight 3-5
Europe Belgium Depends on weight 1-5
Germany Depends on weight 1-5
Austria Depends on weight 1-5
France Depends on weight 1-5
Netherlands Depends on weight 1-5
UK Depends on weight 1-5
Italy Depends on weight 1-5
Ireland Depends on weight 1-5
Denmark Depends on weight 1-5
Finland Depends on weight 1-5
Spain Depends on weight 1-5
Poland Depends on weight 1-5
Croatia Depends on weight 1-5
Romania Depends on weight 1-5
Montenegro Depends on weight 1-5
Hungary Depends on weight 1-5

We cannot absolutely guarantee the delivery time, but if you have a special request, please let us know and we will do our best to meet your requirement.

# This amount is for reference and the actual amount is subject to change at the exchange rate. For the updated amount, please refer to the amount shown on the Checkout page.

*This is the estimated delivery time required under normal circumstances. There is a possibility of delay.  In particular, please note the above announcement.

**TofuSecret owns the final and absolute right to decide the shipping option for each order without having to inform customers in advance.

***Countries not listed above will be charged USD 40.00 for express shipping service.

Import Duty, Tax, and VAT

For information about customs, import duties, etc., please inquire with your local customs department.

TofuSecret will not be liable with import duty, taxes, packages conficated or held by customs.


Shipping Partners

For Express Shipping, we use Aramex, USPS, Royal Mail, Canada Post, S.F.Express, HK Post, FedEx, DHL or UPS. We’ll provide a tracking number so that you can estimate her arrival date and time. TofuSecret has the final and absolute right to decide the courier option.

For Standard Shipping / Regular Shipping, we use HK Post and HK Post has the right to choose which way to ship your packages and which third party courier to deliver the package in your country. Tracking number will be provided.

Unconditional Return Policy

In the case that there is something wrong with your purchase (e.g. damaged during shipment, wrong item/type/shade/etc), kindly inform Customer Service before returning the item. Otherwise, your request will not be processed.

  • Product return request must be made within 7 working days from date received. 
  • Damaged items must be returned together with their original box and receipt. 
  • Items bought from promotional events (e.g. Anniversary, CyberSale or X’MAS) are not eligible for return and exchange.

If you do not receive your shipment after 2 weeks, please get in touch with us and we will investigate.

Kindly inform Customer Service before returning the item otherwise the request will not be processed.
Please provide the return parcel tracking number for all items.

If the package is unable to deliver due to any of the following factors, the customer is responsible for the shipping fee and TofuSecret is entitled to deduct the cost of shipping from the refund amount:

  • Wrong address
  • Wrong telephone number
  • No telephone number provided by receiver / customer
  • The delivery man is unable to reach the receiver / customer
  • Receiver / customer is not known at address
  • Receiver / customer refuses to accept the package
  • Tracking record Shows that the item has been delivered but the receiver / customer claims that it has not been delivered (and the receiver / customer must file with the shipping company with investigation result to prove that the item has been lost)

TofuSecret is entitled to charge an administration fee of US$10 if the package(s) is (are) returned due to any of the above reasons and the buyer requires a refund.

TofuSecret reserves the right not to refund the orders until the packages have been returned to TofuSecret in good conditions (Returned full and unused).

Cost of Reshipping

If the package is returned due to any of the following factors, the customer is responsible for the re-shipping fee:

  • Wrong address
  • Wrong telephone number
  • No telephone number provided by receiver / customer
  • The delivery man is unable to reach the receiver / customer
  • Receiver / customer is not known at address
  • Receiver / customer refuses to accept the package
  • Tracking record Shows that the item has been delivered but the receiver / customer claims that it has not been delivered (and the receiver / customer must file with the shipping company with investigation result to prove that the item has been lost)
What will I get back after returning the item(s)?

You can choose to have either a prorated refund to your TofuSecret Account or exchange for an item of equal value. And extra expenses caused by return of goods, such as postage, will be paid by Tofu Point.

For more information, please inquire at the Live Chat below or email us at [email protected]

What if the total amount after the refund is less than the amount required for free shipping?

If the total amount of a single order after the refund is less than the amount required for free shipping, TofuSecret is entitled to deduct the cost of shipping from the refund amount.

 

Tofu Rewards Program
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