Q. Do you offer free standard /Expedited shipping?
Yes
Q. Generally, how long does it take for standard / Expedite delivery service？
*Please understand that shipping time is out of our control, some of the countries’ local custom might be taking a longer time to release shipments.
Standard / Expedited Delivery (As of September 2020) – Taken Time
Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Luxembourg, the Netherlands, Norway, Poland, Portugal, Serbia, Slovenia, Spain, Sweden, Switzerland, Turkey, UK
China, Indonesia, Macao, Malaysia, the Philippines, Singapore, Thailand, and Vietnam
Others Countries (Including Italy, Canada, New Zealand, Ireland, Brazil, UAE): Standard / Expedited delivery to these countries may take 1-3 months or more to deliver (if you choose standard / Expedited delivery, we ship your package with post service surface shipping. Due to the pandemic outbreak, flights have been canceled and the post office will have to deliver via surface shipping. It, therefore, takes 1-2 months to reach the destinations. ).
*TofuSecret owns the final and absolute right to decide the shipping option for each order without having to inform customers in advance.
We cannot absolutely guarantee the delivery time, but if you have a special request, please let us know and we will do our best to meet your requirement.
But if you prefer speedy delivery, please find charges in the Table below. (only for the time of delivery, not including the processing time before delivery)
*This is the estimated delivery time required under normal circumstances. There is a possibility of delay. In particular, please note the above announcement.
# This amount is for reference and the actual amount is subject to change at the exchange rate. For the updated amount, please refer to the amount shown on the Checkout page.
**TofuSecret owns the final and absolute right to decide the shipping option for each order without having to inform customers in advance.
***Countries not listed above will be charged USD 40.00 for express shipping service.
For information about customs, import duties, etc., please inquire with your local customs department.
TofuSecret will not be liable with import duty, taxes, packages conficated or held by customs.
For Express Shipping, we use Aramex, USPS, Royal Mail, Canada Post, S.F.Express, HK Post, FedEx, DHL or UPS. We’ll provide a tracking number so that you can estimate her arrival date and time. TofuSecret has the final and absolute right to decide the courier option.
For Standard Shipping / Regular Shipping, we use HK Post and HK Post has the right to choose which way to ship your packages and which third party courier to deliver the package in your country. Tracking number will be provided.
In the case that there is something wrong with your purchase (e.g. damaged during shipment, wrong item/type/shade/etc), kindly inform Customer Service before returning the item. Otherwise, your request will not be processed.
If you do not receive your shipment after 2 weeks, please get in touch with us and we will investigate.
Kindly inform Customer Service before returning the item otherwise the request will not be processed. Please provide the return parcel tracking number for all items.
If the package is unable to deliver due to any of the following factors, the customer is responsible for the shipping fee and TofuSecret is entitled to deduct the cost of shipping from the refund amount:
TofuSecret is entitled to charge an administration fee of US$10 if the package(s) is (are) returned due to any of the above reasons and the buyer requires a refund.
TofuSecret reserves the right not to refund the orders until the packages have been returned to TofuSecret in good conditions （Returned full and unused).
If the package is returned due to any of the following factors, the customer is responsible for the re-shipping fee:
You can choose to have either a prorated refund to your TofuSecret Account or exchange for an item of equal value. And extra expenses caused by return of goods, such as postage, will be paid by Tofu Point.
For more information, please inquire at the Live Chat below or email us at [email protected].
If the total amount of a single order after the refund is less than the amount required for free shipping, TofuSecret is entitled to deduct the cost of shipping from the refund amount.
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