Free Standard Shipping over US$35
Free Standard Shipping over AU$45
Free Standard Shipping over €33
Free Standard Shipping over €29
Free Standard Shipping over R$221
Free Standard Shipping over B$59
We ship to Canada! 🇨🇦 
Free Standard Shipping over CLP$42,960
Free Standard Shipping over ¥194
Free Standard Shipping over Kn281
Free Standard Shipping over Kč970
Free Standard Shipping over €29
Free Standard Shipping over €37
Free Standard Shipping over €37
Free Standard Shipping over €29
Free Standard Shipping over €29
Free Standard Shipping over €37
Free Standard Shipping over HK$194
Free Standard Shipping over Ft11,909
Free Standard Shipping over ISK5,675
Free Standard Shipping over ₹2,944
Free Standard Shipping over Rp429,531
We ship to Ireland / Éireann! 🇮🇪
Free Standard Shipping over ₪116
 We ship to Italy / Italia! 🇮🇹 
Free Standard Shipping over ¥3,195
Free Standard Shipping over €37
Free Standard Shipping over €37
Free Standard Shipping over €33
Free Standard Shipping over HK$233
Free Standard Shipping over RM121
Envío estándar gratuito a partir de Mex$838
Free Standard Shipping over €37
Free Standard Shipping over €29
Free Standard Shipping over NZ$48
Free Standard Shipping over NOK299
Free Standard Shipping over ₱1,459
Free Standard Shipping over €29
Free Standard Shipping over €33
Free Standard Shipping over L181
Free Standard Shipping over ₽2,611
Free Standard Shipping over SG$40
Free Standard Shipping over ₩33,768
Free Standard Shipping over €33
Free Standard Shipping over CHF32
Free Standard Shipping over TW$836
Free Standard Shipping over ฿910
We ship to United Arab Emirates 🇦🇪!
Free Standard Shipping over £25
Free Standard Shipping over ₫696,763
We ship to Qatar🇶🇦! Free Standard Shipping over US$48
We ship to Saudi Arabia / المملكة العربية السعودية 🇸🇦!  
Nosotros enviamos a Argentina🇦🇷! Free Standard Shipping over US$48.
6% OFF On All SK-II Products  Use Code: SK2FEVER

Delivery Policy

TofuSecret Delivery Policy

Standard Delivery

Standard Delivery

Q. Do you offer free standard shipping?

Yes

Free Standard Shipping over US$35
Free Standard Shipping over AU$45
Free Standard Shipping over €33
Free Standard Shipping over €29
Free Standard Shipping over R$221
Free Standard Shipping over B$59
We ship to Canada! 🇨🇦 
Free Standard Shipping over CLP$42,960
Free Standard Shipping over ¥194
Free Standard Shipping over Kn281
Free Standard Shipping over Kč970
Free Standard Shipping over €29
Free Standard Shipping over €37
Free Standard Shipping over €37
Free Standard Shipping over €29
Free Standard Shipping over €29
Free Standard Shipping over €37
Free Standard Shipping over HK$194
Free Standard Shipping over Ft11,909
Free Standard Shipping over ISK5,675
Free Standard Shipping over ₹2,944
Free Standard Shipping over Rp429,531
We ship to Ireland / Éireann! 🇮🇪
Free Standard Shipping over ₪116
 We ship to Italy / Italia! 🇮🇹 
Free Standard Shipping over ¥3,195
Free Standard Shipping over €37
Free Standard Shipping over €37
Free Standard Shipping over €33
Free Standard Shipping over HK$233
Free Standard Shipping over RM121
Envío estándar gratuito a partir de Mex$838
Free Standard Shipping over €37
Free Standard Shipping over €29
Free Standard Shipping over NZ$48
Free Standard Shipping over NOK299
Free Standard Shipping over ₱1,459
Free Standard Shipping over €29
Free Standard Shipping over €33
Free Standard Shipping over L181
Free Standard Shipping over ₽2,611
Free Standard Shipping over SG$40
Free Standard Shipping over ₩33,768
Free Standard Shipping over €33
Free Standard Shipping over CHF32
Free Standard Shipping over TW$836
Free Standard Shipping over ฿910
We ship to United Arab Emirates 🇦🇪!
Free Standard Shipping over £25
Free Standard Shipping over ₫696,763
We ship to Qatar🇶🇦! Free Standard Shipping over US$48
We ship to Saudi Arabia / المملكة العربية السعودية 🇸🇦!  
Nosotros enviamos a Argentina🇦🇷! Free Standard Shipping over US$48.
6% OFF On All SK-II Products  Use Code: SK2FEVER

Q. Generally, how long does it take for standard delivery service?

*Please understand that shipping time is out of our control, some of the countries’ local custom might be taking a longer time to release shipments.

Standard Delivery (As of September 2020) – Taken Time

Shipping Date Destinations *Taken Time (Shipments may take longer time to deliver if they are randomly picked and checked by local customs, or any other unforeseeable circumstances)
1 Sep 2020 Onwards America – USA, Mexico 6-14 working days
4 Sep 2020 Onwards Australia 6-14 working days
4 Sep 2020 Onwards Europe

Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Luxembourg, the Netherlands, Norway, Poland, Portugal, Serbia, Slovenia, Spain, Sweden, Switzerland, Turkey, UK

 6-14 working days
Available All Time Asia

China, Indonesia, Macao, Malaysia, the Philippines, Singapore, Thailand, and Vietnam

2 – 5 working days

Others Countries (Including Italy, Canada, New Zealand, Ireland, Brazil, UAE): Standard delivery to these countries may take 1-3 months or more to deliver (if you choose standard delivery, we ship your package with post service surface shipping. Due to the pandemic outbreak, flights have been canceled and the post office will have to deliver via surface shipping. It, therefore, takes 1-2 months to reach the destinations. ).

It may take 2-10 weeks or more to deliver (if you choose standard delivery, we ship your package with post service surface shipping. Due to the pandemic outbreak, flights have been canceled and the post office will have to deliver via surface shipping. It, therefore, takes 1-2 months to reach the destinations. ).

If you need fast delivery service, please select express delivery.

*TofuSecret owns the final and absolute right to decide the shipping option for each order without having to inform customers in advance.

We cannot absolutely guarantee the delivery time, but if you have a special request, please let us know and we will do our best to meet your requirement.

Important notice about Tracking for Standard Delivery

If the shipping fee is less than 2 US dollars for standard delivery and the total order amount is less than 30 US dollars, the post office will not provide a tracking number (not applicable to the free shipping discount for reaching a certain order amount).

Express Delivery

Express Delivery

But if you prefer speedy delivery, please find charges in the Table below. (only for the time of delivery, not including the processing time before delivery)

*This is the estimated delivery time required under normal circumstances. There is a possibility of delay.  In particular, please note the above announcement.

Region Charges#
(Local Currency)
Taken Time*
(Working Days)
Asia Philipines 960 ₱ 2-3
Malaysia RM 65 1-3
Thailand 460 ฿ 2-3
Singapore $19 1-3
India 1920 ₹ 2-3
Indonesia 245,670 Rp 2-3
Oceania Australia Depends on weight 4-5
New Zealand Depends on weight 4-5
Middle East UAE Depends on weight 2-3
America Canada Depends on weight 2-3
US Depends on weight 2-3
Mexico Depends on weight 2-3
Brazil Depends on weight 3-5
Chile Depends on weight 3-5
Europe Belgium Depends on weight 1-5
Germany Depends on weight 1-5
Austria Depends on weight 1-5
France Depends on weight 1-5
Netherlands Depends on weight 1-5
UK Depends on weight 1-5
Italy Depends on weight 1-5
Ireland Depends on weight 1-5
Denmark Depends on weight 1-5
Finland Depends on weight 1-5
Spain Depends on weight 1-5
Poland Depends on weight 1-5
Croatia Depends on weight 1-5
Romania Depends on weight 1-5
Montenegro Depends on weight 1-5
Hungary Depends on weight 1-5

We cannot absolutely guarantee the delivery time, but if you have a special request, please let us know and we will do our best to meet your requirement.

# This amount is for reference and the actual amount is subject to change at the exchange rate. For the updated amount, please refer to the amount shown on the Checkout page.

*This is the estimated delivery time required under normal circumstances. There is a possibility of delay.  In particular, please note the above announcement.

**TofuSecret owns the final and absolute right to decide the shipping option for each order without having to inform customers in advance.

***Countries not listed above will be charged USD 40.00 for express shipping service.

Import Duty, Tax, and VAT

For information about customs, import duties, etc., please inquire with your local customs department.

TofuSecret will not be liable with import duty, taxes, packages conficated or held by customs.


Shipping Partners

For Express Shipping, we use Aramex, USPS, Royal Mail, Canada Post, S.F.Express, HK Post, FedEx, DHL or UPS. We’ll provide a tracking number so that you can estimate her arrival date and time. TofuSecret has the final and absolute right to decide the courier option.

For Standard Shipping / Regular Shipping, we use HK Post and HK Post has the right to choose which way to ship your packages and which third party courier to deliver the package in your country. Tracking number will be provided.

Unconditional Return Policy

In the case that there is something wrong with your purchase (e.g. damaged during shipment, wrong item/type/shade/etc), kindly inform Customer Service before returning the item. Otherwise, your request will not be processed.

  • Product return request must be made within 7 working days from date received. 
  • Damaged items must be returned together with their original box and receipt. 
  • Items bought from promotional events (e.g. Anniversary, CyberSale or X’MAS) are not eligible for return and exchange.

If you do not receive your shipment after 2 weeks, please get in touch with us and we will investigate.

Kindly inform Customer Service before returning the item otherwise the request will not be processed.
Please provide the return parcel tracking number for all items.

If the package is unable to deliver due to any of the following factors, the customer is responsible for the shipping fee and TofuSecret is entitled to deduct the cost of shipping from the refund amount:

  • Wrong address
  • Wrong telephone number
  • No telephone number provided by receiver / customer
  • The delivery man is unable to reach the receiver / customer
  • Receiver / customer is not known at address
  • Receiver / customer refuses to accept the package
  • Tracking record Shows that the item has been delivered but the receiver / customer claims that it has not been delivered (and the receiver / customer must file with the shipping company with investigation result to prove that the item has been lost)

TofuSecret is entitled to charge an administration fee of US$10 if the package(s) is (are) returned due to any of the above reasons and the buyer requires a refund.

TofuSecret reserves the right not to refund the orders until the packages have been returned to TofuSecret in good conditions (Returned full and unused).

Cost of Reshipping

If the package is returned due to any of the following factors, the customer is responsible for the re-shipping fee:

  • Wrong address
  • Wrong telephone number
  • No telephone number provided by receiver / customer
  • The delivery man is unable to reach the receiver / customer
  • Receiver / customer is not known at address
  • Receiver / customer refuses to accept the package
  • Tracking record Shows that the item has been delivered but the receiver / customer claims that it has not been delivered (and the receiver / customer must file with the shipping company with investigation result to prove that the item has been lost)
What will I get back after returning the item(s)?

You can choose to have either a prorated refund to your TofuSecret Account or exchange for an item of equal value. And extra expenses caused by return of goods, such as postage, will be paid by Tofu Point.

For more information, please inquire at the Live Chat below or email us at [email protected]

What if the total amount after the refund is less than the amount required for free shipping?

If the total amount of a single order after the refund is less than the amount required for free shipping, TofuSecret is entitled to deduct the cost of shipping from the refund amount.

 

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