Shipping and Returns

TofuSecret Delivery Policy

Shipping

Q. Do you offer free shipping?

Yes

Order over US$30, enjoy free shipping to the US.
Enjoy 5-7 days fast shipping at no extra cost.
Express shipping (2-3 days) available at only $20!

If you are not completely satisfied with an online purchase or gift, you may return your U.S. or Canadian purchase in stores or by mail. Restrictions apply for returns made outside the U.S.

Order over HK$116, enjoy free shipping to Hong Kong.
Enjoy 2-3 days fast shipping at no extra cost.

Order over SG$ 42, enjoy free shipping to Singapore.
Enjoy 3-5 days fast shipping at no extra cost.

Order over € 27, enjoy free shipping to Germany.
Enjoy 5-7 days fast shipping at no extra cost.

Order over ¥ 3,233, enjoy free shipping to Japan.
Enjoy 3-5 days fast shipping at no extra cost.

Order over € 27, enjoy free shipping to Austria.
Enjoy 5-7 days fast shipping at no extra cost.

Order over AU$ 44, enjoy free shipping to Australia.
Enjoy 5-7 days fast shipping at no extra cost.

Order over € 27, enjoy free shipping to Belgium.
Enjoy 5-7 days fast shipping at no extra cost.

Order over R$ 161, enjoy free shipping to Brazil.
Enjoy 5-7 days fast shipping at no extra cost.

Order over CA$ 41, enjoy free shipping to Canada.
Enjoy 5-7 days fast shipping at no extra cost.

If you are not completely satisfied with an online purchase or gift, you may return your U.S. or Canadian purchase in stores or by mail. 

Order over CHF 29, enjoy free shipping to Switzerland.
Enjoy 5-7 days fast shipping at no extra cost.

Order over ¥ 213, enjoy free shipping to China.
Enjoy 3-5 days fast shipping at no extra cost.

Order over € 27, enjoy free shipping to Denmark.
Enjoy 5-7 days fast shipping at no extra cost.

Order over € 27, enjoy free shipping to Estonia.
Enjoy 5-7 days fast shipping at no extra cost.

Order over € 27, enjoy free shipping to Spain.
Enjoy 5-7 days fast shipping at no extra cost.

Order over € 27, enjoy free shipping to Finland.
Enjoy 5-7 days fast shipping at no extra cost.

Order over € 27, enjoy free shipping to France.
Enjoy 5-7 days fast shipping at no extra cost.

Order over £ 24, enjoy free shipping to United Kingdom.
Enjoy 5-7 days fast shipping at no extra cost.

Order over € 27, enjoy free shipping to Greece.
Enjoy 5-7 days fast shipping at no extra cost.

Order over Ft 9,257, enjoy free shipping to Hungary.
Enjoy 5-7 days fast shipping at no extra cost.

Order over ₪ 105, enjoy free shipping to Israel.
Enjoy 5-7 days fast shipping at no extra cost.

Order over ISK 4,055, enjoy free shipping to Iceland.
Enjoy 5-7 days fast shipping at no extra cost.

Order over € 27, enjoy free shipping to Ireland.
Enjoy 5-7 days fast shipping at no extra cost.

Order over € 27, enjoy free shipping to Italy.
Enjoy 5-7 days fast shipping at no extra cost.

Order over ₩ 36,661, enjoy free shipping to South Korea.
Enjoy 3-5 days fast shipping at no extra cost.

Order over € 27, enjoy free shipping to Lithuania.
Enjoy 5-7 days fast shipping at no extra cost.

Order over € 27, enjoy free shipping to Luxembourg.
Enjoy 5-7 days fast shipping at no extra cost.

Order over € 27, enjoy free shipping to Latvia.
Enjoy 5-7 days fast shipping at no extra cost.

Order over € 27, enjoy free shipping to Monaco.
Enjoy 5-7 days fast shipping at no extra cost.

Order over HK$ 233, enjoy free shipping to Macau.
Enjoy 3-5 days fast shipping at no extra cost.

Order over RM 128, enjoy free shipping to Malaysia.
Enjoy 3-5 days fast shipping at no extra cost.

Order over € 27, enjoy free shipping to Netherlands.
Enjoy 5-7 days fast shipping at no extra cost.

Order over NOK 286, enjoy free shipping to Norway.
Enjoy 5-7 days fast shipping at no extra cost.

Order over NZ$ 48, enjoy free shipping to New Zealand.
Enjoy 5-7 days fast shipping at no extra cost.

Order over € 27, enjoy free shipping to Poland.
Enjoy 5-7 days fast shipping at no extra cost.

Order over € 27, enjoy free shipping to Portugal.
Enjoy 5-7 days fast shipping at no extra cost.

Order over L 130, enjoy free shipping to Romania.
Enjoy 5-7 days fast shipping at no extra cost.

Order over ₽ 2,065, enjoy free shipping to Russia.
Enjoy 5-7 days fast shipping at no extra cost.

Order over TW$ 898, enjoy free shipping to Taiwan.
Enjoy 3-5 days fast shipping at no extra cost.

Order over ฿ 946, enjoy free shipping to Thailand.
Enjoy 3-5 days fast shipping at no extra cost.

Order over ₫ 693,932, enjoy free shipping to Vietnam.
Enjoy 3-5 days fast shipping at no extra cost.

Order over B$ 42, enjoy free shipping to Brunei.
Enjoy 3-5 days fast shipping at no extra cost.

Order over Rp 431,123, enjoy free shipping to Indonesia.
Enjoy 3-5 days fast shipping at no extra cost.

Order over ₹ 2,258, enjoy free shipping to India.
Enjoy 5-7 days fast shipping at no extra cost.

Order over CLP$ 23,784, enjoy free shipping to Chile.
Enjoy 5-7 days fast shipping at no extra cost.

Order over Kč 715, enjoy free shipping to Czech Republic.
Enjoy 5-7 days fast shipping at no extra cost.

Order over Mex$ 659, enjoy free shipping to Mexico.
Enjoy 5-7 days fast shipping at no extra cost.

Order over Kn 204, enjoy free shipping to Croatia.
Enjoy 5-7 days fast shipping at no extra cost.

Order over ₱ 1,507, enjoy free shipping to Philippines.
Enjoy 5-7 days fast shipping at no extra cost.

Order over د.إ 110, enjoy free shipping to United Arab Emirates.
Enjoy 5-7 days fast shipping at no extra cost.

Order over € 27, enjoy free shipping to Germany.
Enjoy 5-7 days fast shipping at no extra cost.

Q. How long does the delivery take?

*Please understand that shipping time is out of our control, some of the countries’ local custom might be taking a longer time to release shipments.

  • For America, it will take 1-2 more weeks on top of the suggested time below.
  • For Europe, it will take 1 more week on top of the suggested time below.
  • For Asia, Australia and New Zealand, it will take a few more days on top of the suggested time below.

We cannot absolutely guarantee the delivery time, but if you have a special request, please let us know and we will do our best to meet your requirement.

Please find charges and taken time in the Table below.

Region Charges
(Local Currency)
Taken Time
(Working Days)
Asia Philipines 410 ₱ 7-10
Malaysia RM 29 7-10
Thailand 250 ฿ 7-10
Singapore $10 7-10
India 930 ₹ 7-10
Indonesia 95,540 Rp 7-10
Oceania Australia $15 7-10
New Zealand $14 7-10
Middle East UAE 59 AED 9-13
America Canada $15 7-10
US $9 7-10
Mexico $270 7-10
Brazil R$ 55 7-10
Chile $12,490 11-13
Europe Belgium 12€ 7-10
Germany 10€ 7-10
France 9€ 7-10
Netherlands 10€ 7-10
UK £9 7-10
Italy 15€ 9-12
Ireland 12€ 7-10
Denmark 81 kr. 7-10
Finland 12€ 7-10
Spain 10€ 7-10
Poland 12€ 7-10
Croatia 110 kn 4-6
Romania 69 lei 4-6

*Countries not listed above will be charged USD 18.00 for normal shipping service.

Express Delivery

We offer Free Shipping!

But if you prefer speedy delivery, please find charges in the Table below.

Region Charges
(Local Currency)
Taken Time
(Working Days)
Asia Philipines 960 ₱ 2-3
Malaysia RM 65 1-3
Thailand 460 ฿ 2-3
Singapore $19 1-3
India 1920 ₹ 2-3
Indonesia 245,670 Rp 2-3
Oceania Australia $47 4-5
New Zealand $61 4-5
Middle East UAE 100 AED 2-3
America Canada $41 2-3
US $20 2-3
Mexico $640 2-3
Brazil R$ 150 3-5
Chile $47,600 3-5
Europe Belgium 24€ 2-3
Germany 24€ 2-3
France 24€ 2-3
Netherlands 24€ 2-3
UK £20 2-3
Italy 30€ 2-3
Ireland 26€ 2-3
Denmark 220 kr. 2-3
Finland 29€ 2-3
Spain 27€ 2-3
Poland 32€ 2-3
Croatia 360 kn 2-4
Romania 172 lei 2-4

*Countries not listed above will be charged USD 40.00 for express shipping service.

Import Duty, Tax, and VAT

For information about customs, import duties, etc., please inquire with your local customs department.

TofuSecret will not be liable with import duty, taxes, packages conficated or held by customs.


Shipping Partners

We use USPS, Royal Mail, Canada Post, S.F.Express, HK Post, FedEx, DHL or UPS. Within 24 hours of your order, we’ll provide a tracking number so that you can estimate her arrival date and time.

Unconditional Return Policy

In the case that there is something wrong with your purchase (e.g. damaged during shipment, wrong item/type/shade/etc), kindly inform Customer Service before returning the item. Otherwise, your request will not be processed.

  • Product return request must be made within 7 working days from date received. 
  • Damaged items must be returned together with their original box and receipt. 
  • Items bought from promotional events (e.g. Anniversary, CyberSale or X’MAS) are not eligible for return and exchange.

If you do not receive your shipment after 2 weeks, please get in touch with us and we will investigate.

Kindly inform Customer Service before returning the item otherwise the request will not be processed.
Please provide the return parcel tracking number for all items.

What will I get back after returning the item(s)? 

You can choose to have either a prorated refund ( if order has applied promotion code ) to your TofuSecret Account or bank account ( within 1-14 working days)

For more information, please inquire at the Live Chat below or email us at [email protected]

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