Free Standard Shipping over US$35
Free Standard Shipping over AU$49
Free Standard Shipping over €34
Free Standard Shipping over €30
Free Standard Shipping over R$212
Free Standard Shipping over B$62
We ship to Canada! 🇨🇦 
Free Standard Shipping over CLP$46,302
Free Standard Shipping over ¥209
Free Standard Shipping over Kn285
Free Standard Shipping over Kč997
Free Standard Shipping over €30
Free Standard Shipping over €38
Free Standard Shipping over €38
Free Standard Shipping over €30
Free Standard Shipping over €30
Free Standard Shipping over €38
Free Standard Shipping over HK$194
Free Standard Shipping over Ft11,741
Free Standard Shipping over ISK6,103
Free Standard Shipping over ₹3,002
Free Standard Shipping over Rp441,900
We ship to Ireland / Éireann! 🇮🇪
Free Standard Shipping over ₪120
 We ship to Italy / Italia! 🇮🇹 
Free Standard Shipping over ¥3,173
Free Standard Shipping over €38
Free Standard Shipping over €38
Free Standard Shipping over €34
Free Standard Shipping over HK$233
Free Standard Shipping over RM127
Free Standard Shipping over Mex$906
Free Standard Shipping over €38
Free Standard Shipping over €30
Free Standard Shipping over NZ$53
Free Standard Shipping over NOK318
Free Standard Shipping over ₱1,473
Free Standard Shipping over €30
Free Standard Shipping over €34
Free Standard Shipping over L184
Free Standard Shipping over ₽2,570
Free Standard Shipping over SG$41
Free Standard Shipping over ₩35,799
Free Standard Shipping over €34
Free Standard Shipping over CHF32
Free Standard Shipping over TW$882
Free Standard Shipping over ฿931
We ship to United Arab Emirates 🇦🇪!
Free Standard Shipping over £27
Free Standard Shipping over ₫693,646
Free Standard Shipping over US$48 / QAR175
We ship to Saudi Arabia / المملكة العربية السعودية 🇸🇦!  

Shipping and Returns

TofuSecret Delivery Policy

Standard Delivery

Standard Delivery

Q. Do you offer free standard shipping?

Yes

Free Standard Shipping over US$35
Free Standard Shipping over AU$49
Free Standard Shipping over €34
Free Standard Shipping over €30
Free Standard Shipping over R$212
Free Standard Shipping over B$62
We ship to Canada! 🇨🇦 
Free Standard Shipping over CLP$46,302
Free Standard Shipping over ¥209
Free Standard Shipping over Kn285
Free Standard Shipping over Kč997
Free Standard Shipping over €30
Free Standard Shipping over €38
Free Standard Shipping over €38
Free Standard Shipping over €30
Free Standard Shipping over €30
Free Standard Shipping over €38
Free Standard Shipping over HK$194
Free Standard Shipping over Ft11,741
Free Standard Shipping over ISK6,103
Free Standard Shipping over ₹3,002
Free Standard Shipping over Rp441,900
We ship to Ireland / Éireann! 🇮🇪
Free Standard Shipping over ₪120
 We ship to Italy / Italia! 🇮🇹 
Free Standard Shipping over ¥3,173
Free Standard Shipping over €38
Free Standard Shipping over €38
Free Standard Shipping over €34
Free Standard Shipping over HK$233
Free Standard Shipping over RM127
Free Standard Shipping over Mex$906
Free Standard Shipping over €38
Free Standard Shipping over €30
Free Standard Shipping over NZ$53
Free Standard Shipping over NOK318
Free Standard Shipping over ₱1,473
Free Standard Shipping over €30
Free Standard Shipping over €34
Free Standard Shipping over L184
Free Standard Shipping over ₽2,570
Free Standard Shipping over SG$41
Free Standard Shipping over ₩35,799
Free Standard Shipping over €34
Free Standard Shipping over CHF32
Free Standard Shipping over TW$882
Free Standard Shipping over ฿931
We ship to United Arab Emirates 🇦🇪!
Free Standard Shipping over £27
Free Standard Shipping over ₫693,646
Free Standard Shipping over US$48 / QAR175
We ship to Saudi Arabia / المملكة العربية السعودية 🇸🇦!  

Q. Generally, how long does it take for standard delivery service?

*Please understand that shipping time is out of our control, some of the countries’ local custom might be taking a longer time to release shipments.

Standard Delivery (As of September 2020) – Taken Time

Shipping Date Destinations *Taken Time (Shipments may take longer time to deliver if they are randomly picked and checked by local customs, or any other unforeseeable circumstances)
1 Sep 2020 Onwards America – USA, Mexico 4-10 working days
4 Sep 2020 Onwards Australia 4-10 working days
4 Sep 2020 Onwards Europe

Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Luxembourg, the Netherlands, Norway, Poland, Portugal, Serbia, Slovenia, Spain, Sweden, Switzerland, Turkey, and the United Kingdom

 4-10 working days
Available All Time Asia

China, Indonesia, Macao, Malaysia, the Philippines, Singapore, Thailand, and Vietnam

2 – 5 working days

Others (Including Italy, Canada, New Zealand, Ireland, Brazil, UAE)

It may take 2-10 weeks to deliver (if you choose standard delivery, we ship your package with post service surface shipping. Due to the pandemic outbreak, flights have been canceled and the post office will have to deliver via surface shipping. It, therefore, takes 1-2 months to reach the destinations. ).

If you need fast delivery service, please select express delivery.

 

Standard Delivery – Airfreight Service Resumption on Key Destinations (As of 1 September 2020)

Continent Airfreight Service Resumption on Key Destinations (As of 1 September 2020)
Europe Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Luxembourg, the Netherlands, Norway, Poland, Portugal, Serbia, Slovenia, Spain, Sweden, Switzerland, Turkey, and the United Kingdom
Asia China, Indonesia, Macao, Malaysia, the Philippines, Singapore, Thailand, and Vietnam
North America United States
Central and South America Mexico
Oceania Australia

*TofuSecret owns the final and absolute right to decide the shipping option for each order without having to inform customers in advance.

Standard Delivery (Orders Before September 2020*) – Taken Time

 

Shipping Date Destinations Taken Time
On  or Before 31 Sep 2020 USA, Mexico, Canada It may take 2-10 weeks to deliver (if you choose standard delivery, we ship your package with post service surface shipping. Due to the pandemic outbreak, flights have been canceled and the post office will have to deliver via surface shipping. It, therefore, takes 1-2 months to reach the destinations. ).
On  or Before 3 Sep 2020 Australia & New Zealand It may take 2-10 weeks to deliver (if you choose standard delivery, we ship your package with post service surface shipping. Due to the pandemic outbreak, flights have been canceled and the post office will have to deliver via surface shipping. It, therefore, takes 1-2 months to reach the destinations. ).
On  or Before 3 Sep 2020 Europe

Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, the Netherlands, Norway, Poland, Portugal, Serbia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom

It may take 2-10 weeks to deliver (if you choose standard delivery, we ship your package with post service surface shipping. Due to the pandemic outbreak, flights have been canceled and the post office will have to deliver via surface shipping. It, therefore, takes 1-2 months to reach the destinations. ).
Until today Others

(Italy Ireland, UAE, All Middle Eastern, South American countries)

It may take 1-3 months to deliver (if you choose standard delivery, we ship your package with post service surface shipping. Due to the pandemic outbreak, flights have been canceled and the post office will have to deliver via surface shipping. It, therefore, takes 1-2 months to reach the destinations. ).

* On or Before 3 Sep 2020 (For Australia, New Zealand, USA, Mexico, Canada, Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, the Netherlands, Norway, Poland, Portugal, Serbia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom)

** Until today (For Italy Ireland, UAE, All Middle Eastern, South American countries)

We cannot absolutely guarantee the delivery time, but if you have a special request, please let us know and we will do our best to meet your requirement.

Please find charges and taken time in the Table below. (This is the estimated delivery time required under normal circumstances. In particular, please note the above announcement)

All charges in tables refer to standard prices. Please remember that as long as you spend the specified amount, you will be entitled to free delivery service.

Free Standard Shipping over US$35
Free Standard Shipping over AU$49
Free Standard Shipping over €34
Free Standard Shipping over €30
Free Standard Shipping over R$212
Free Standard Shipping over B$62
We ship to Canada! 🇨🇦 
Free Standard Shipping over CLP$46,302
Free Standard Shipping over ¥209
Free Standard Shipping over Kn285
Free Standard Shipping over Kč997
Free Standard Shipping over €30
Free Standard Shipping over €38
Free Standard Shipping over €38
Free Standard Shipping over €30
Free Standard Shipping over €30
Free Standard Shipping over €38
Free Standard Shipping over HK$194
Free Standard Shipping over Ft11,741
Free Standard Shipping over ISK6,103
Free Standard Shipping over ₹3,002
Free Standard Shipping over Rp441,900
We ship to Ireland / Éireann! 🇮🇪
Free Standard Shipping over ₪120
 We ship to Italy / Italia! 🇮🇹 
Free Standard Shipping over ¥3,173
Free Standard Shipping over €38
Free Standard Shipping over €38
Free Standard Shipping over €34
Free Standard Shipping over HK$233
Free Standard Shipping over RM127
Free Standard Shipping over Mex$906
Free Standard Shipping over €38
Free Standard Shipping over €30
Free Standard Shipping over NZ$53
Free Standard Shipping over NOK318
Free Standard Shipping over ₱1,473
Free Standard Shipping over €30
Free Standard Shipping over €34
Free Standard Shipping over L184
Free Standard Shipping over ₽2,570
Free Standard Shipping over SG$41
Free Standard Shipping over ₩35,799
Free Standard Shipping over €34
Free Standard Shipping over CHF32
Free Standard Shipping over TW$882
Free Standard Shipping over ฿931
We ship to United Arab Emirates 🇦🇪!
Free Standard Shipping over £27
Free Standard Shipping over ₫693,646
Free Standard Shipping over US$48 / QAR175
We ship to Saudi Arabia / المملكة العربية السعودية 🇸🇦!  
Region Destinations Charges
(Local Currency)
Taken Time (Working Days
Asia Philipines 410 ₱ 7-10
Asia Philipines 410 ₱ 7-10
Malaysia RM 29 7-10
Thailand 250 ฿ 7-10
Singapore S$10 7-10
India 930 ₹ 7-10
Indonesia 95,540 Rp 7-10
Oceania Australia AU$15 7-10
New Zealand NZ$14 7-10
Middle East UAE 59 AED 9-13
America Canada CA$15 7-10
US $9 7-10
Mexico MX$270 7-10
Brazil R$ 55 7-10
Chile CLP 12,490 11-13
Europe Belgium 12€ 7-10
Germany 10€ 7-10
France 9€ 7-10
Netherlands 10€ 7-10
UK £9 7-10
Italy 15€ 7-10
Ireland 12€ 7-10
Denmark 81 kr. 7-10
Finland 12€ 7-10
Spain 10€ 7-10
Poland 12€ 7-10
Croatia 110 kn 4-6
Romania 69 lei 4-6
Montenegro 38€ 40-80

*Countries not listed above will be charged USD 18.00 for normal shipping service.

Important notice about Tracking for Standard Delivery

Processing and delivery information of mail at the destination is supplied by the destination postal administration. According to the international postal operation arrangements of the Universal Postal Union, postal administrations are not bound to release processing and delivery information of “international registered mail”, and postal administrations of the following countries/regions have ceased to release such information:

1. Canada

2. Netherlands

3. United States of America

In short, if you are located in Canada, the United States, or the Netherlands, and you choose a standard delivery service, your package may not be able to use the tracking function. If tracking is important to you and you are from the United States, Canada or the Netherlands, please choose express delivery.

Express Delivery

Express Delivery

But if you prefer speedy delivery, please find charges in the Table below. (only for the time of delivery, not including the processing time before delivery)

*This is the estimated delivery time required under normal circumstances. There is a possibility of delay.  In particular, please note the above announcement.

Region Charges#
(Local Currency)
Taken Time*
(Working Days)
Asia Philipines 960 ₱ 2-3
Malaysia RM 65 1-3
Thailand 460 ฿ 2-3
Singapore $19 1-3
India 1920 ₹ 2-3
Indonesia 245,670 Rp 2-3
Oceania Australia $47 4-5
New Zealand $61 4-5
Middle East UAE 100 AED 2-3
America Canada $41 2-3
US $20 2-3
Mexico $640 2-3
Brazil R$ 150 3-5
Chile $47,600 3-5
Europe Belgium 24€ 1-5
Germany 24€ 1-5
Austria 28€ 1-5
France 24€ 1-5
Netherlands 24€ 1-5
UK £20 1-5
Italy 30€ 1-5
Ireland 26€ 1-5
Denmark 220 kr. 1-5
Finland 29€ 1-5
Spain 27€ 1-5
Poland 32€ 1-5
Croatia 360 kn 1-5
Romania 172 lei 1-5
Montenegro 84€ 1-5

We cannot absolutely guarantee the delivery time, but if you have a special request, please let us know and we will do our best to meet your requirement.

# This amount is for reference and the actual amount is subject to change at the exchange rate. For the updated amount, please refer to the amount shown on the Checkout page.

*This is the estimated delivery time required under normal circumstances. There is a possibility of delay.  In particular, please note the above announcement.

**TofuSecret owns the final and absolute right to decide the shipping option for each order without having to inform customers in advance.

***Countries not listed above will be charged USD 40.00 for express shipping service.

Import Duty, Tax, and VAT

For information about customs, import duties, etc., please inquire with your local customs department.

TofuSecret will not be liable with import duty, taxes, packages conficated or held by customs.


Shipping Partners

We use USPS, Royal Mail, Canada Post, S.F.Express, HK Post, FedEx, DHL or UPS. We’ll provide a tracking number so that you can estimate her arrival date and time.

Unconditional Return Policy

In the case that there is something wrong with your purchase (e.g. damaged during shipment, wrong item/type/shade/etc), kindly inform Customer Service before returning the item. Otherwise, your request will not be processed.

  • Product return request must be made within 7 working days from date received. 
  • Damaged items must be returned together with their original box and receipt. 
  • Items bought from promotional events (e.g. Anniversary, CyberSale or X’MAS) are not eligible for return and exchange.

If you do not receive your shipment after 2 weeks, please get in touch with us and we will investigate.

Kindly inform Customer Service before returning the item otherwise the request will not be processed.
Please provide the return parcel tracking number for all items.

What will I get back after returning the item(s)?

You can choose to have either a prorated refund to your TofuSecret Account or exchange for an item of equal value. And extra expenses caused by return of goods, such as postage, will be paid by Tofu Point.

For more information, please inquire at the Live Chat below or email us at [email protected]

What if the total amount after the refund is less than the amount required for free shipping?

If the total amount of a single order after the refund is less than the amount required for free shipping, TofuSecret is entitled to deduct the cost of shipping from the refund amount.

 

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