Free Standard Shipping over US$35
Free Standard Shipping over AU$47
Free Standard Shipping over €127
Free Standard Shipping over €72
Free Standard Shipping over R$207
Free Standard Shipping over B$61
We ship to Canada! 🇨🇦 
Free Standard Shipping over CLP$45,812
Free Standard Shipping over ¥195
Free Standard Shipping over Kn287
Free Standard Shipping over Kč977
Free Standard Shipping over DKK441
Free Standard Shipping over €38
Free Standard Shipping over €38
Free Standard Shipping over €30
Free Standard Shipping over €30
Free Standard Shipping over €38
Free Standard Shipping over HK$194
Free Standard Shipping over Ft12,243
Free Standard Shipping over ISK5,669
Free Standard Shipping over ₹2,976
Free Standard Shipping over Rp434,423
We ship to Ireland / Éireann! 🇮🇪
Free Standard Shipping over ₪114
 We ship to Italy / Italia! 🇮🇹 
Free Standard Shipping over ¥3,309
Free Standard Shipping over €38
Free Standard Shipping over €38
Free Standard Shipping over €34
Free Standard Shipping over HK$233
Free Standard Shipping over RM127
Envío estándar gratuito a partir de Mex$802
Free Standard Shipping over €38
Free Standard Shipping over €38
Free Standard Shipping over NZ$50
Free Standard Shipping over NOK574
Free Standard Shipping over ₱1,510
Free Standard Shipping over PLN584
Free Standard Shipping over €34
Free Standard Shipping over L188
Free Standard Shipping over ₽2,584
Free Standard Shipping over SG$41
Free Standard Shipping over ₩34,606
Free Standard Shipping over €34
Free Standard Shipping over CHF87
Free Standard Shipping over TW$842
Free Standard Shipping over ฿989
We ship to United Arab Emirates 🇦🇪!
Free Standard Shipping over £25
Free Standard Shipping over ₫689,329
We ship to Qatar🇶🇦! Free Standard Shipping over US$48
We ship to Saudi Arabia / المملكة العربية السعودية 🇸🇦!  
Nosotros enviamos a Argentina🇦🇷! Free Standard Shipping over US$48.
Free Standard Shipping over SEK389
6% OFF On All SK-II Products  Use Code: SK2FEVER

Shipping and Returns

TofuSecret Delivery Policy

Standard Delivery

Standard Delivery

Q. Do you offer free standard shipping?

Yes

Free Standard Shipping over US$35
Free Standard Shipping over AU$47
Free Standard Shipping over €127
Free Standard Shipping over €72
Free Standard Shipping over R$207
Free Standard Shipping over B$61
We ship to Canada! 🇨🇦 
Free Standard Shipping over CLP$45,812
Free Standard Shipping over ¥195
Free Standard Shipping over Kn287
Free Standard Shipping over Kč977
Free Standard Shipping over DKK441
Free Standard Shipping over €38
Free Standard Shipping over €38
Free Standard Shipping over €30
Free Standard Shipping over €30
Free Standard Shipping over €38
Free Standard Shipping over HK$194
Free Standard Shipping over Ft12,243
Free Standard Shipping over ISK5,669
Free Standard Shipping over ₹2,976
Free Standard Shipping over Rp434,423
We ship to Ireland / Éireann! 🇮🇪
Free Standard Shipping over ₪114
 We ship to Italy / Italia! 🇮🇹 
Free Standard Shipping over ¥3,309
Free Standard Shipping over €38
Free Standard Shipping over €38
Free Standard Shipping over €34
Free Standard Shipping over HK$233
Free Standard Shipping over RM127
Envío estándar gratuito a partir de Mex$802
Free Standard Shipping over €38
Free Standard Shipping over €38
Free Standard Shipping over NZ$50
Free Standard Shipping over NOK574
Free Standard Shipping over ₱1,510
Free Standard Shipping over PLN584
Free Standard Shipping over €34
Free Standard Shipping over L188
Free Standard Shipping over ₽2,584
Free Standard Shipping over SG$41
Free Standard Shipping over ₩34,606
Free Standard Shipping over €34
Free Standard Shipping over CHF87
Free Standard Shipping over TW$842
Free Standard Shipping over ฿989
We ship to United Arab Emirates 🇦🇪!
Free Standard Shipping over £25
Free Standard Shipping over ₫689,329
We ship to Qatar🇶🇦! Free Standard Shipping over US$48
We ship to Saudi Arabia / المملكة العربية السعودية 🇸🇦!  
Nosotros enviamos a Argentina🇦🇷! Free Standard Shipping over US$48.
Free Standard Shipping over SEK389
6% OFF On All SK-II Products  Use Code: SK2FEVER

Q. Generally, how long does it take for standard delivery service?

*Please understand that shipping time is out of our control, some of the countries’ local custom might be taking a longer time to release shipments.

Standard Delivery (As of September 2020) – Taken Time

Shipping Date Destinations *Taken Time (Shipments may take longer time to deliver if they are randomly picked and checked by local customs, or any other unforeseeable circumstances)
1 Sep 2020 Onwards America – USA, Mexico 4-10 working days
4 Sep 2020 Onwards Australia 4-10 working days
4 Sep 2020 Onwards Europe 

Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Luxembourg, the Netherlands, Norway, Poland, Portugal, Serbia, Slovenia, Spain, Sweden, Switzerland, Turkey

 4-10 working days
Available All Time Asia 

China, Indonesia, Macao, Malaysia, the Philippines, Singapore, Thailand, and Vietnam

2 – 5 working days

Others (Including Italy, Canada, New Zealand, Ireland, Brazil, UAE, UK)

It may take 2-10 weeks or more to deliver (if you choose standard delivery, we ship your package with post service surface shipping. Due to the pandemic outbreak, flights have been canceled and the post office will have to deliver via surface shipping. It, therefore, takes 1-2 months to reach the destinations. ).

Standard delivery to the UK may take approx. 30 – 60 business days excl. Processing Time.

If you need fast delivery service, please select express delivery.

 

Standard Delivery – Airfreight Service Resumption on Key Destinations (As of 1 September 2020)

Continent Airfreight Service Resumption on Key Destinations (As of 1 September 2020)
Europe Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Luxembourg, the Netherlands, Norway, Poland, Portugal, Serbia, Slovenia, Spain, Sweden, Switzerland, Turkey,
Asia China, Indonesia, Macao, Malaysia, the Philippines, Singapore, Thailand, and Vietnam
North America United States
Central and South America Mexico
Oceania Australia

*TofuSecret owns the final and absolute right to decide the shipping option for each order without having to inform customers in advance.

Standard Delivery (Orders Before September 2020*) – Taken Time

 

Shipping Date Destinations Taken Time
On  or Before 31 Sep 2020 USA, Mexico, Canada It may take 2-10 weeks to deliver (if you choose standard delivery, we ship your package with post service surface shipping. Due to the pandemic outbreak, flights have been canceled and the post office will have to deliver via surface shipping. It, therefore, takes 1-2 months to reach the destinations. ).
On  or Before 3 Sep 2020 Australia & New Zealand It may take 2-10 weeks to deliver (if you choose standard delivery, we ship your package with post service surface shipping. Due to the pandemic outbreak, flights have been canceled and the post office will have to deliver via surface shipping. It, therefore, takes 1-2 months to reach the destinations. ).
On  or Before 3 Sep 2020 Europe 

Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, the Netherlands, Norway, Poland, Portugal, Serbia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom

It may take 2-10 weeks to deliver (if you choose standard delivery, we ship your package with post service surface shipping. Due to the pandemic outbreak, flights have been canceled and the post office will have to deliver via surface shipping. It, therefore, takes 1-2 months to reach the destinations. ).
Until today Others 

(Italy Ireland, UAE, All Middle Eastern, South American countries)

It may take 1-3 months or more to deliver (if you choose standard delivery, we ship your package with post service surface shipping. Due to the pandemic outbreak, flights have been canceled and the post office will have to deliver via surface shipping. It, therefore, takes 1-2 months to reach the destinations. ).

* On or Before 3 Sep 2020 (For Australia, New Zealand, USA, Mexico, Canada, Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, the Netherlands, Norway, Poland, Portugal, Serbia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom)

** Until today (For Italy Ireland, UAE, All Middle Eastern, South American countries)

We cannot absolutely guarantee the delivery time, but if you have a special request, please let us know and we will do our best to meet your requirement.

Please find charges and taken time in the Table below. (This is the estimated delivery time required under normal circumstances. In particular, please note the above announcement)

All charges in tables refer to standard prices. Please remember that as long as you spend the specified amount, you will be entitled to free delivery service.

Free Standard Shipping over US$35
Free Standard Shipping over AU$47
Free Standard Shipping over €127
Free Standard Shipping over €72
Free Standard Shipping over R$207
Free Standard Shipping over B$61
We ship to Canada! 🇨🇦 
Free Standard Shipping over CLP$45,812
Free Standard Shipping over ¥195
Free Standard Shipping over Kn287
Free Standard Shipping over Kč977
Free Standard Shipping over DKK441
Free Standard Shipping over €38
Free Standard Shipping over €38
Free Standard Shipping over €30
Free Standard Shipping over €30
Free Standard Shipping over €38
Free Standard Shipping over HK$194
Free Standard Shipping over Ft12,243
Free Standard Shipping over ISK5,669
Free Standard Shipping over ₹2,976
Free Standard Shipping over Rp434,423
We ship to Ireland / Éireann! 🇮🇪
Free Standard Shipping over ₪114
 We ship to Italy / Italia! 🇮🇹 
Free Standard Shipping over ¥3,309
Free Standard Shipping over €38
Free Standard Shipping over €38
Free Standard Shipping over €34
Free Standard Shipping over HK$233
Free Standard Shipping over RM127
Envío estándar gratuito a partir de Mex$802
Free Standard Shipping over €38
Free Standard Shipping over €38
Free Standard Shipping over NZ$50
Free Standard Shipping over NOK574
Free Standard Shipping over ₱1,510
Free Standard Shipping over PLN584
Free Standard Shipping over €34
Free Standard Shipping over L188
Free Standard Shipping over ₽2,584
Free Standard Shipping over SG$41
Free Standard Shipping over ₩34,606
Free Standard Shipping over €34
Free Standard Shipping over CHF87
Free Standard Shipping over TW$842
Free Standard Shipping over ฿989
We ship to United Arab Emirates 🇦🇪!
Free Standard Shipping over £25
Free Standard Shipping over ₫689,329
We ship to Qatar🇶🇦! Free Standard Shipping over US$48
We ship to Saudi Arabia / المملكة العربية السعودية 🇸🇦!  
Nosotros enviamos a Argentina🇦🇷! Free Standard Shipping over US$48.
Free Standard Shipping over SEK389
6% OFF On All SK-II Products  Use Code: SK2FEVER

Region Destinations Charges
(Local Currency)
Taken Time (Working Days
Asia Philipines 410 ₱ 7-10
Asia Philipines 410 ₱ 7-10
Malaysia RM 29 7-10
Thailand 250 ฿ 7-10
Singapore S$10 7-10
India 930 ₹ 7-10
Indonesia 95,540 Rp 7-10
Oceania Australia AU$15 7-10
New Zealand NZ$14 7-10
Middle East UAE 59 AED 9-13
America Canada CA$15 7-10
US $9 7-10
Mexico MX$270 7-10
Brazil R$ 55 7-10
Chile CLP 12,490 11-13
Europe Belgium 12€ 7-10
Germany 10€ 7-10
France 9€ 7-10
Netherlands 10€ 7-10
UK £9 7-10
Italy 15€ 7-10
Ireland 12€ 7-10
Denmark 81 kr. 7-10
Finland 12€ 7-10
Spain 10€ 7-10
Poland 12€ 7-10
Croatia 110 kn 4-6
Romania 69 lei 4-6
Montenegro 38€ 40-80

*Countries not listed above will be charged USD 18.00 for normal shipping service.

Important notice about Tracking for Standard Delivery

If the shipping fee is less than 2 US dollars for standard delivery and the total order amount is less than 30 US dollars, the post office will not provide a tracking number (not applicable to the free shipping discount for reaching a certain order amount).

Express Delivery

Express Delivery

But if you prefer speedy delivery, please find charges in the Table below. (only for the time of delivery, not including the processing time before delivery)

*This is the estimated delivery time required under normal circumstances. There is a possibility of delay.  In particular, please note the above announcement.

Region Charges#
(Local Currency)
Taken Time*
(Working Days)
Asia Philipines 960 ₱ 2-3
Malaysia RM 65 1-3
Thailand 460 ฿ 2-3
Singapore $19 1-3
India 1920 ₹ 2-3
Indonesia 245,670 Rp 2-3
Oceania Australia Depends on weight 4-5
New Zealand Depends on weight 4-5
Middle East UAE Depends on weight 2-3
America Canada Depends on weight 2-3
US Depends on weight 2-3
Mexico Depends on weight 2-3
Brazil Depends on weight 3-5
Chile Depends on weight 3-5
Europe Belgium Depends on weight 1-5
Germany Depends on weight 1-5
Austria Depends on weight 1-5
France Depends on weight 1-5
Netherlands Depends on weight 1-5
UK Depends on weight 1-5
Italy Depends on weight 1-5
Ireland Depends on weight 1-5
Denmark Depends on weight 1-5
Finland Depends on weight 1-5
Spain Depends on weight 1-5
Poland Depends on weight 1-5
Croatia Depends on weight 1-5
Romania Depends on weight 1-5
Montenegro Depends on weight 1-5
Hungary Depends on weight 1-5

We cannot absolutely guarantee the delivery time, but if you have a special request, please let us know and we will do our best to meet your requirement.

# This amount is for reference and the actual amount is subject to change at the exchange rate. For the updated amount, please refer to the amount shown on the Checkout page.

*This is the estimated delivery time required under normal circumstances. There is a possibility of delay.  In particular, please note the above announcement.

**TofuSecret owns the final and absolute right to decide the shipping option for each order without having to inform customers in advance.

***Countries not listed above will be charged USD 40.00 for express shipping service.

Import Duty, Tax, and VAT

For information about customs, import duties, etc., please inquire with your local customs department.

TofuSecret will not be liable with import duty, taxes, packages conficated or held by customs.


Shipping Partners

For Express Shipping, we use Aramex, USPS, Royal Mail, Canada Post, S.F.Express, HK Post, FedEx, DHL or UPS. We’ll provide a tracking number so that you can estimate her arrival date and time. TofuSecret has the final and absolute right to decide the courier option.

For Standard Shipping / Regular Shipping, we use HK Post and HK Post has the right to choose which way to ship your packages and which third party courier to deliver the package in your country. Tracking number will be provided.

Unconditional Return Policy

In the case that there is something wrong with your purchase (e.g. damaged during shipment, wrong item/type/shade/etc), kindly inform Customer Service before returning the item. Otherwise, your request will not be processed.

  • Product return request must be made within 7 working days from date received. 
  • Damaged items must be returned together with their original box and receipt. 
  • Items bought from promotional events (e.g. Anniversary, CyberSale or X’MAS) are not eligible for return and exchange.

If you do not receive your shipment after 2 weeks, please get in touch with us and we will investigate.

Kindly inform Customer Service before returning the item otherwise the request will not be processed.
Please provide the return parcel tracking number for all items.

If the package is unable to deliver due to any of the following factors, the customer is responsible for the shipping fee and TofuSecret is entitled to deduct the cost of shipping from the refund amount:

  • Wrong address
  • Wrong telephone number
  • No telephone number provided by receiver / customer
  • The delivery man is unable to reach the receiver / customer
  • Receiver / customer is not known at address
  • Receiver / customer does not pick up the package
  • Receiver / customer refuses to accept the package
  • Tracking record Shows that the item has been delivered but the receiver / customer claims that it has not been delivered (and the receiver / customer must file with the shipping company with investigation result to prove that the item has been lost)

TofuSecret is entitled to charge an administration fee of US$10 if the package(s) is (are) returned due to any of the above reasons and the buyer requires a refund.

TofuSecret reserves the right not to refund the orders until the packages have been returned to TofuSecret in good conditions (Returned full and unused).

Cost of Reshipping

If the package is returned due to any of the following factors, the customer is responsible for the re-shipping fee:

  • Wrong address
  • Wrong telephone number
  • No telephone number provided by receiver / customer
  • The delivery man is unable to reach the receiver / customer
  • Receiver / customer is not known at address
  • Receiver / customer does not pickup the package
  • Receiver / customer refuses to accept the package
  • Tracking record Shows that the item has been delivered but the receiver / customer claims that it has not been delivered (and the receiver / customer must file with the shipping company with investigation result to prove that the item has been lost)
What will I get back after returning the item(s)?

You can choose to have either a prorated refund to your TofuSecret Account or exchange for an item of equal value. And extra expenses caused by return of goods, such as postage, will be paid by Tofu Point.

For more information, please inquire at the Live Chat below or email us at [email protected]

What if the total amount after the refund is less than the amount required for free shipping?

If the total amount of a single order after the refund is less than the amount required for free shipping, TofuSecret is entitled to deduct the cost of shipping from the refund amount.

 

Tofu Rewards Program
0