Shipping and Returns

TofuSecret Delivery Policy

Shipping

Q. Do you offer free shipping?

Yes

That means

Q. How long does the delivery take?

*Please understand that shipping time is out of our control, some of the countries’ local custom might be taking a longer time to release shipments. We cannot absolutely guarantee the delivery time, but if you have a special request, please let us know and we will do our best to meet your requirement.

Please find charges and taken time in the Table below.

Region Charges
(Local Currency)
Taken Time
(Working Days)
Asia Philipines 410 ₱ 7-10
Malaysia RM 29 7-10
Thailand 250 ฿ 7-10
Singapore $10 7-10
India 930 ₹ 7-10
Indonesia 95,540 Rp 7-10
Oceania Australia $15 7-10
New Zealand $14 7-10
Middle East UAE 59 AED 9-13
America Canada $15 7-10
US $9 7-10
Mexico $270 7-10
Brazil R$ 55 7-10
Chile $12,490 11-13
Europe Belgium 12€ 7-10
Germany 10€ 7-10
France 9€ 7-10
Netherlands 10€ 7-10
UK £9 7-10
Italy 15€ 9-12
Ireland 12€ 7-10
Denmark 81 kr. 7-10
Finland 12€ 7-10
Spain 10€ 7-10
Poland 12€ 7-10
Croatia 110 kn 4-6
Romania 69 lei 4-6

*Countries not listed above will be charged USD 18.00 for normal shipping service.

Express Delivery

We offer Free Shipping!

But if you prefer speedy delivery, please find charges in the Table below.

Region Charges
(Local Currency)
Taken Time
(Working Days)
Asia Philipines 960 ₱ 4-5
Malaysia RM 65 1-3
Thailand 460 ฿ 4-5
Singapore $19 1-3
India 1920 ₹ 4-5
Indonesia 245,670 Rp 4-5
Oceania Australia $31 4-5
New Zealand $37 4-5
Middle East UAE 100 AED 4-5
America Canada $41 3-5
US $20 4-6
Mexico $640 4-6
Brazil R$ 150 4-6
Chile $47,600 4-6
Europe Belgium 24€ 3-6
Germany 24€ 3-6
France 24€ 3-6
Netherlands 24€ 3-6
UK £20 3-6
Italy 30€ 3-5
Ireland 26€ 4-6
Denmark 220 kr. 4-6
Finland 29€ 4-6
Spain 27€ 4-6
Poland 32€ 4-6
Croatia 360 kn 4-6
Romania 172 lei 4-6

*Countries not listed above will be charged USD 40.00 for express shipping service.

Import Duty, Tax, and VAT

For information about customs, import duties, etc., please inquire with your local customs department.

TofuSecret will not be liable with import duty, taxes, packages conficated or held by customs.


Shipping Partners

We use USPS, Royal Mail, Canada Post, S.F.Express, HK Post, FedEx, DHL or UPS. Within 24 hours of your order, we’ll provide a tracking number so that you can estimate her arrival date and time.

Unconditional Return Policy

In the case that there is something wrong with your purchase (e.g. damaged during shipment, wrong item/type/shade/etc), kindly inform Customer Service before returning the item. Otherwise, your request will not be processed.

  • Product return request must be made within 7 working days from date received. 
  • Damaged items must be returned together with their original box and receipt. 
  • Items bought from promotional events (e.g. Anniversary, CyberSale or X’MAS) are not eligible for return and exchange.

If you do not receive your shipment after 2 weeks, please get in touch with us and we will investigate.

Kindly inform Customer Service before returning the item otherwise the request will not be processed.
Please provide the return parcel tracking number for all items.

What will I get back after returning the item(s)? 

You can choose to have either a prorated refund ( if order has applied promotion code ) to your TofuSecret Account or bank account ( within 1-14 working days)

For more information, please inquire at the Live Chat below or email us at [email protected]

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